FAQ2025-08-30T15:04:35+00:00

FAQ

Frequently Asked Questions (FAQ)

Are your doctors U.S.-licensed?2025-08-30T12:18:50+00:00

Yes. Our doctors are trained, licensed, and practicing in the United States; they travel to Nigeria periodically and provide telemedicine support in between.

What makes Sunnyvale “concierge”?2025-08-31T21:20:35+00:00

We combine U.S.-level clinical review with hands-on coordination, medication access, and continuous follow-through—so plans are executed fully, not just recommended.

Can you obtain U.S.-quality medications in Nigeria?2025-08-30T12:26:02+00:00

Yes. Our Medication Access Program sources U.S. medications through compliant channels for continuity and quality.

Do you accept insurance?2025-08-30T12:26:30+00:00

Most services are self-pay. We can provide documentation to submit to your insurer where applicable.

How does the Medication Access Program work?2025-08-31T21:23:56+00:00

You pay our U.S. pharmacy directly; we cover logistics to deliver medications to our office for pickup (typically within 5–7 working days).

Is telemedicine available2025-08-31T21:30:23+00:00

Yes—secure, HIPAA/GDPR-aligned telemedicine is available for assessment and follow-up.

What is the process for a referral to U.S. centers?2025-08-30T13:20:50+00:00

When necessary, we facilitate referrals to leading U.S. healthcare facilities. We ensure all necessary medical documents and information are provided, and we coordinate the appointment process to ensure the patient receives timely care in the U.S.

Who reviews my case?2025-08-31T21:16:19+00:00

U.S.-licensed clinicians review your records against current evidence-based guidelines and oversee the plan.

How do referrals work in Nigeria?2025-08-31T21:17:08+00:00

We vet facilities, issue official referrals, schedule appointments, and collect/review results before advising you on next steps.

Can you refer me to U.S. hospitals?2025-08-31T21:18:06+00:00

Yes. Tier 3 includes coordination to top U.S. centers, plus full record handling and plan updates.

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